Scripture tells me not to be angry. But I am. It’s spring break, Dave and I spent two days driving to Nevada (the state) to visit our grandkids and great grandkids, and I have spent much of my day, trying to contact Walmart here in Henderson, Nevada, to ask what time tomorrow I am to bring my vehicle in to have my tires checked. Twelve calls with no response. For the first five or six, I was fine. But now? I am upset.

This morning, I pulled up to the Automotive area at Walmart. Three bays were empty, and four employees were standing/sitting, doing nothing. A female employee turned me over to a male employee who announced that it was his time for a break. “Not until you service this woman,” she responded. Although pleasant, the young man was not happy. He checked my tires and said that nothing was wrong, but when I told him that one tire continues to go flat, he said that I would need to set up an appointment.

“What about now?” I asked (since there were no other vehicles being serviced). He said that they were full (i.e., it was time for his break) but set up an appointment tomorrow. He would send me the time via text. Which he did not do.

Twelve calls later (“Dial two for the automotive department”) to find out what time I am supposed to show up, my frustration is increasing. No one answers the phone, and when I call Walmart’s customer service representative, she tells me that there is nothing she can do except forward my call to the auto service area…the same area I have called twelve (now 13) times. I tell her that and she gives me a choice: “Either I forward your call, or I hang up.”

Each call to the automotive department is answered by a robot who says that they are “experiencing unusually high volumes of calls at this moment.” This does not happen in Fort Scott. There, someone answers the phone. I am used to Fort Scott. Am I asking too much?

As much as I hate to admit it, I need an attitude check. I find it much easier to say “If only…” “If only Walmart could get its act together.” “If only that customer service agent wasn’t so abrasive and actually showed a little compassion” (you know, what I did not show her).

For all I know, she was trying to keep food on her table for her five kids after her husband left her for another woman. Maybe she was working two jobs to help pay the medical bills for her ailing father. Possibly she had been yelled at by ten other customers, trying to contact the automotive department. Did I show her compassion? Tell her that I would pray for her? Even ask if she was okay?

We all know the answer to that. Actually, had I told her that I was a Christian, she probably would have started laughing. I demonstrated none of the qualities (fruits of the spirit) we are told to exhibit (love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control (Galations 5:22-23 NIV).

Yesterday evening, I received the text with the time of my appointment. By then, I had decided to go elsewhere for my service and tried to text back to cancel. A large “X” appeared on my screen. Under it were these words: “Sorry…We’re having technical issues, but we’ll be back in a flash. Try again.”

This time, I had to laugh. Clearly an improvement. I think that Jesus would be proud.