Customers Encouraged to Call About Options Available to Them

Overland Park, KS – Kansas Gas Service is encouraging customers who have experienced financial hardships due to the COVID-19 pandemic to contact the company to take advantage of a variety of payment options and alternative payment plans.

“We understand this is a stressful time for everyone,” said Abbey Frye, Kansas Gas Service director of customer service. “It’s important to us that our customers know there are several options to avoid disconnection that can be helpful for anyone having trouble paying their natural gas bill.”

Customers can visit a dedicated web page at www.kansasgasservice.com/cares for information on energy assistance programs and other financial resources. Customers can also call 800-794-4780 to speak to customer service representatives about payment options, Monday-Friday, 7 a.m. – 7 p.m.

Frye also reminds customers that by paying what they can now will help to avoid building up a balance that will be hard to pay off later.

“We take our commitment to deliver safe and reliable natural gas service to the homes and businesses we serve very seriously,” said Frye. “What we’re asking now is for customers to contact us so that we can do everything we can to help.”

About Kansas Gas Service
Kansas Gas Service delivers safe, clean and reliable natural gas service to more than 638,000 customers in 360 communities in Kansas. We are the largest natural gas distributor in the state, in terms of customers.
We are a division of ONE Gas, Inc. (NYSE: OGS), a stand-alone, 100 percent regulated, publicly traded natural gas utility that trades on the New York Stock Exchange under the symbol “OGS.” ONE Gas is included in the S&P MidCap 400 Index, and is one of the largest natural gas utilities in the United States.
For more information, visit the websites at kansasgasservice.com or onegas.com.
For the latest news about Kansas Gas Service, follow us on Twitter @KansasGas or Facebook at Facebook.com/KansasGasService.