Kansas Gas Service Raises Awareness of Financial Assistance for Customers

Overland Park, Kan. – April 13, 2021 – Kansas Gas Service is reminding customers who need
assistance with paying their natural gas bills that payment options and financial help is available.
The company is notifying customers with past due balances through mail, recorded calls and
“We want customers to know that if they’re unable to make a payment, we are here to help,” said
Abbey Frye, Kansas Gas Service director of customer service. “In normal times, you may not
need or qualify for assistance, but this year has been challenging. Fortunately, due to federal
funding, there are resources available.”
Frye also encourages customers to pay what they can now to avoid building up a large balance
that will be harder to pay off later.
Energy Assistance Available to Customers
The company has a dedicated webpage at KansasGasService.com/Cares that identifies numerous
programs and agencies in specific cities that provide utility assistance. Among the programs
available to help eligible customers:
• Low Income Energy Assistance Program (LIEAP) is a federally funded program that
helps households pay a portion of their home energy costs by providing a one-time per
year benefit.
• Kansas Emergency Rental Assistance (KERA) serves Kansans outside of Wichita who
have had difficulty paying or collecting rent, utility or internet payments due to the
COVID-19 pandemic.
• Wichita Emergency Rental Assistance Program (WERAP)
provides assistance on past due and/or future rent and utility bills for Wichita residents
impacted by COVID-19.
• Operation COVID-19 Basic Needs Assistance Program is administered by the
Community Resources Council to provide mortgage, rent, internet and utilities assistance
to households in Topeka that have been affected by COVID-19.
• Share The Warmth is a partnership between Kansas Gas Service and The Salvation
Army that provides energy assistance to those whose immediate financial resources
simply cannot cover their home-heating expenses.
Kansas Gas Service suspended disconnects for nonpayment for several months and plans to
resume normal collection activities this month. In addition to regular past due notifications,
customers with accounts subject to disconnection and who have opted into text messages will
also receive an alert with a link to the Kansas Gas Service website for easy payment access to
prevent discontinuation of service.
The company reminds customers to be aware of potential scams. A legitimate call from Kansas
Gas Service will never include a demand for immediate payment.
Customers can call Kansas Gas Service at 800-794-4780, Monday-Friday, 7 a.m. – 7 p.m., to
speak to a representative about payment options. Customers with eligible accounts may log in to
their online account, click on Make a payment arrangement under the Make Payment button.
Click here for a brief instructional video.
About Kansas Gas Service
Kansas Gas Service provides a reliable and affordable energy choice to more than 645,000 customers in Kansas and
is the largest natural gas distributor in the state, in terms of customers.
Headquartered in Overland Park, Kansas Gas Service is a division of ONE Gas, Inc. (NYSE: OGS), a 100-percent
regulated natural gas utility that trades on the New York Stock Exchange under the symbol “OGS.” ONE Gas is
included in the S&P MidCap 400 Index and is one of the largest natural gas utilities in the United States.
For more information and the latest news about Kansas Gas Service, visit kansasgasservice.com and follow its social
channels: @KansasGas, Facebook, LinkedIn and YouTube.

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