Overpayment occurs when individuals receive more unemployment benefits than they are eligible to receive. Recipients receiving these notices have previously been notified of the overpayment through a manual process.

This update provides the agency with more accurate accounting, consistent billing, and reliable recovery. This work supports the long-term integrity of the unemployment trust fund and reflects responsible stewardship of taxpayer resources.

“Modernization of the state’s unemployment insurance system from the claimant- and agency-side of the portal has improved how the agency communicates and administers the program,” KDOL Secretary Amber Shultz said. “Addressing these balances is necessary to ensure fairness and maintain the stability of the program for Kansas workers and employers both now and in the future.”

Overpayments can happen for a variety of reasons, including changes in eligibility, reporting discrepancies, or claim adjustments. Many of these overpayments are tied to historic claims, including benefits issued during pandemic-era programs or due to limitations in the previous system.

Those who receive a UI overpayment notice have several options to resolve the issue.

Options include:

• Paying the balance in full

• Establishing a repayment plan

• Requesting a waiver, if eligible

KDOL has updated its website and staff are prepared to assist claimants in understanding their options and navigating the process.

While further collection steps, including liens, are possible under current law, KDOL will provide advance communication and clear instructions before any such actions are taken.

For assistance with overpayments, contact KDOL at (785) 296-3609, visit dol.ks.gov/unemployment/overpayments, or email KDOL.repayagree@ks.gov.