Westar Energy warns customers of electric company imposters.
Callers use the threat of disconnection to get immediate payment.
TOPEKA, Kan., Feb. 16, 2018 – Westar Energy is alerting customers that imposters claiming to work for the company are threatening to disconnect service and asking for prepaid cards as payment. Several customers have contacted Westar Energy’s Customer Relations Center after receiving suspicious phone calls.
Some imposters are very convincing. They may use websites that allow them to manipulate caller ID, making the call appear to come from Westar. They speak with authority. When the targeted customer calls the phone numbers provided, the person who answers sounds like they work for Westar. In some cases, callers may even provide information like amount due that makes them sound credible.
“Scammers create a sense of urgency to get customers to act quickly rather than allowing them time to check their account,” Gina Penzig, media relations manager, Westar Energy, said. “We will never require a pre-paid card for payment. Also, we notify customers multiple times in advance if service may be interrupted for non-payment.”
Before acting on one of these calls, check your records to see if a recent payment has been made. If you are still unsure, call our Customer Relations Center, 1-800-383-1183, and check your account status. More about identifying scams: https://www.westarenergy.com/scams If a customer receives a suspicious visit from an individual, he or she should also report it to their local law enforcement agency.
As Kansas’ largest electric utility, Westar Energy, Inc. (NYSE: WR) provides customers the safe, reliable electricity needed to power their businesses and homes. We have 7,800 MW of electric generation capacity that includes renewables and traditional power sources with half the electricity supplied to our more than 700,000 customers from emissions-free sources: nuclear, wind and solar, with a third coming from renewables. We are a leader in electric transmission in Kansas coordinating a network of lines and substations that supports one of the largest consolidations of wind energy in the nation. Our employees live, volunteer and work in the communities we serve. For more information about Westar Energy, visit us on the Internet at http://www.WestarEnergy.com.